Last updated: April 25,2025
Effective: April 25,2025
This is the Privacy Policy of AltaClip (hereinafter collectively referred to as ”AltaClip”, ”us”, ”we”, or ”our”) and is incorporated into and is subject to our Terms of Use. In this Privacy Policy, we refer to our products and services as the ”Service”. Please read on to learn more about our data collecting and handling practices. Your use of the Service signifies that you agree with the terms of this Privacy Policy.
If you have any questions about this Policy or do not see your concerns addressed here, please contact us by email at support@altaclip.com.
AltaClip collects information about you as described below. We use and in specific cases combine that information to operate, tailor content, personalize and improve our Services, and to send you messages or personalized information about new features, usage tips, and more, including for marketing and promotional purposes in accordance with your preferences.
Account Registration: When you register for and/or use our Services, for example, when you create an account to access AltaClip, we collect and store information that you provide. This may include your name, email address, username, password, and any other information you choose to share during the registration process.
Interaction with the Service: When you contact our customer service, participate in surveys related to AltaClip, or provide feedback, we collect the information you submit. This can include your contact details, the nature of your inquiry or feedback, and any other relevant information to help us address your concerns and improve our service.
Content Upload and Customization: Our Services allow you to upload videos for the purpose of generating subtitles. When you upload a video, we may collect metadata related to the video, such as its file name, size, duration, and format. Additionally, if you choose to customize the generated subtitles (e.g., change the language, font, color, etc.), we collect the settings and preferences you select.
When you interact with or use our Services, we automatically collect certain information about your device and your use of our Services. This includes:
Device and Browser Information**: We collect details such as your browser type and version, operating system, device type (e.g., desktop, tablet, mobile), device model, and unique device identifiers. This information helps us ensure compatibility of AltaClip with your device and optimize the user experience.
IP Address: Your IP address is collected to help us identify your general location, troubleshoot technical issues, and enhance the security of our service.
Usage Data: We record information about how you use AltaClip, including the frequency of your visits, the number of videos you upload, the features you use (such as subtitle generation options, video editing tools if available), and the actions you take within the service (e.g., starting and stopping the subtitle generation process, saving projects). This data enables us to understand usage patterns and improve our service.
Log Files: We use log files to record details of your interactions with our servers, including timestamps of your activities, error messages (if any), and other technical information. These log files assist in diagnosing and resolving technical problems.
We will not rent or sell your information to third parties without your consent, except as noted in this Privacy Policy. Parties with whom we may share your information include:
Service Providers: We may share your information with third-party service providers who assist us in operating our business, providing the Service, and fulfilling our obligations. For example, cloud storage providers that store your uploaded videos and processed subtitle files, or technical support companies that help us maintain and improve the performance of AltaClip. These service providers are obligated to maintain the confidentiality of your information and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal process, or to protect our rights, property, or the safety of our users and the public.
We use or may disclose your personal information only as follows:
Service Provision and Functionality: To generate subtitles for the videos you upload, manage your account, and provide you with the features and services of AltaClip. This includes using the information about your video uploads and customization preferences to deliver accurate and customized subtitle generation results.
Improvement and Personalization: To analyze usage data and feedback to improve the performance, functionality, and user experience of AltaClip. We may also use your information to personalize your experience, such as recommending relevant features or providing customized tips based on your usage patterns.
Communication: To send you important notifications about your account, the Service, and any updates or changes to our Privacy Policy or Terms of Use. We may also send you marketing and promotional emails, newsletters, or other communications if you have consented to receive them, to inform you about new features, discounts, and other relevant information.
Legal and Security Purposes: To comply with applicable laws, regulations, and legal processes, and to protect the security and integrity of AltaClip, our users, and our business. This may include using your information to detect and prevent fraud, unauthorized access, or other security threats.
You have control over the information you share with us. You can review and update your account information at any time by accessing your account settings within AltaClip.
You can also request the deletion of your account and associated data at any time. When you delete your account, we will use commercially reasonable efforts to remove your personal information from our servers, subject to any legal requirements to retain certain data for regulatory or compliance purposes.
Please note that if you delete your account, any videos you uploaded and the generated subtitles may also be deleted, and you may lose access to any associated features or services.
AltaClip may contain links to third-party websites or services. These links are provided for your convenience, but we have no control over the content, privacy practices, or security of these third-party sites. We encourage you to review the privacy policies of any third-party websites or services you visit to understand how they collect, use, and disclose your information. This Privacy Policy does not apply to any information you provide to third parties through these links.
Protecting your privacy and personal information is a top priority for us. We implement reasonable technical, physical, and administrative security measures to safeguard your information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no security system is 100% secure, and we cannot guarantee the absolute security of your information.
Your information may be stored and processed in servers located in different countries. By using AltaClip, you consent to the transfer of your information to these locations and understand that the data protection laws and regulations in those countries may be different from those in your country of residence.
The Service is not directed to children under the age of eighteen (12) and we do not knowingly collect personally identifiable information from children under the age of eighteen (12). If we become aware that we have inadvertently received personally identifiable information from a child under the age of eighteen (12), we will delete such information from our records.
If you wish to use any of the rights described below, you may contact us at any time by emailing us at [specific email address]. We process and answer your requests without undue delay and in any event within one month of our receipt of the request unless a longer period is required due to the complexity of the request.
1.Right to request access: You have the right to request access into the data that we are processing on you, including information about the purposes of the processing, the categories of personal data concerned, and the recipients or categories of recipient to whom the personal data have been or will be disclosed.
2.The right to object: You have the right to object to our processing of your personal data on grounds relating to your particular situation. If you object, we will cease the processing unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or if the processing is necessary for the establishment, exercise or defense of legal claims. You also have the right to object to our processing of your personal data for direct marketing purposes at any time. We will cease the processing of your personal data for this purpose after the objection.
If you have any questions, concerns, or feedback about this Privacy Policy or the handling of your personal information, please contact us atsupport@altaclip.com. Any personally identifiable information provided in connection with inquiries related to this Privacy Policy will be used solely for the purpose of responding to the inquiry and consistent with our Privacy Policy.
This privacy policy was posted on April 25,2025. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any material changes by posting the updated Privacy Policy on our website or by sending you an email notification. Your continued use of AltaClip after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.